Frequently Asked Questions
Order & Payment
When will my order ship?
Upon receiving your order confirmation, we typically process orders within 1 to 3 business days, excluding weekends and holidays. You will receive an order confirmation email shortly after purchase, followed by a notification once your order has been shipped.
In the event of any shipping delays, our Customer Support team will proactively communicate with you via email to keep you informed.
Please kindly note that this is the only window during which changes or cancellations can be made. We encourage you to contact us as soon as possible if you need to modify your order!
What if I didn't receive an order confirmation?
Confirmation emails are usually sent shortly after you place your order. If you don’t see it right away, it may be due to high order volume during a new launch or promotion.
If you still haven’t received your confirmation email within 24 hours, please contact us at contact@yeolimbeauty.com so we can assist you further.
How can I check my order details and payment status?
Your order details will be sent to you via email.
If you create an account, you can also view your order history and payment status anytime on your account page.
I made a mistake with my order. Can I edit it?
If your order has not yet been shipped, we may be able to make changes. Please contact us as soon as possible at contact@yeolimbeauty.com with your order number and the details you would like to update.
If you used a discount code, you will need to request a new code when contacting us for inquiries, as the original one cannot be reused.
I would like to exchange some items.
Unfortunately, we do not offer exchanges at this time.
The fastest way to get what you want is to return your item and place a new order once the return is accepted. Please contact at contact@yeolimbeauty.com to request a return.
What payment methods are available?
We accept major credit and debit cards, including Visa, Mastercard, and American Express, as well as Apple Pay, Google Pay, and PayPal.
All transactions are securely processed for a safe and seamless checkout experience.
Shipping & Delivery
When will my order ship?
Upon receiving your order confirmation, we typically process orders within 1 to 3 business days, excluding weekends and holidays. You will receive an order confirmation email shortly after purchase, followed by a notification once your order has been shipped.
In the event of any shipping delays, our Customer Support team will proactively communicate with you via email to keep you informed.
Please kindly note that this is the only window during which changes or cancellations can be made. We encourage you to contact us as soon as possible if you need to modify your order!
What if I didn't receive an order confirmation?
Confirmation emails are usually sent shortly after you place your order. If you don’t see it right away, it may be due to high order volume during a new launch or promotion.
If you still haven’t received your confirmation email within 24 hours, please contact us at contact@yeolimbeauty.com so we can assist you further.
How can I check my order details and payment status?
Your order details will be sent to you via email.
If you create an account, you can also view your order history and payment status anytime on your account page.
I made a mistake with my order. Can I edit it?
If your order has not yet been shipped, we may be able to make changes. Please contact us as soon as possible at contact@yeolimbeauty.com with your order number and the details you would like to update.
If you used a discount code, you will need to request a new code when contacting us for inquiries, as the original one cannot be reused.
I would like to exchange some items.
Unfortunately, we do not offer exchanges at this time.
The fastest way to get what you want is to return your item and place a new order once the return is accepted. Please contact at contact@yeolimbeauty.com to request a return.
Where do you ship?
We offer worldwide shipping. Shipping costs will be calculated and added at checkout.
How much does shipping cost?
How long does it take to get my orders?
How long does it take to get my orders?
Global orders processed from Korea typically take 7-14 business days to arrive. Delivery details will be provided in your confirmation email.
Product
Are all yeolim products vegan and cruelty-free?
yeolim is proud to be certified vegan by the UK Vegan Society. Our products are carefully formulated with nutritional ingredients, and we never conduct animal testing. We also take extra measures to ensure there is no risk of cross-contamination with non-vegan substances.
Where are yeolim products made?
Menokin is a Korean brand, and all our products are made in Korea.
Where do the ingredients in YEOLIM products come from?
YEOLIM ingredients are globally sourced from trusted suppliers, selected for their proven efficacy and safety.
We intentionally formulate and source our ingredients in alignment with international compliance standards across the markets we serve.
All products are developed and manufactured in Korea under strict quality controls — delivering the right nutrients your skin needs, every day.
Customer Service
If you have any questions or concerns, please email us with the details, and a member of our Customer Service team will get back to you as soon as possible. If you have an order number, kindly include it in your message to help us assist you more efficiently.
You can reach us at: contact@yeolimbeauty.com